Shipping & Refunds


After an order has been received in our system, a processing time of 1 to 2 business days is required to review the order. Shipments are sent using United States Postal Service as a First Class, Priority, or Priority Express Mail package (depending upon customer’s preference). Shipping times are dependent on location from our main warehouse and fulfillment center located in Miami, Florida. Typical shipping times may vary from 1 to 2 business days (Monday through Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders. We ask that you please inquire with your location legislation before submitting your order.

If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your spam inbox if you do not receive this tracking information or you may write to


All HempXtra Sales Are Final. HempXtra stores will not process returns or exchanges. If you are not satisfied with your HempXtra purchase and wish to complete a return, our team will evaluate your return request on a case-by-case basis. Contact our team at within 5 days of the purchase or receipt of your item, along with the transaction receipt information from your HempXtra purchase for return consideration. If your case is approved by our team, a store credit will be issued. HempXtra is not responsible for the return shipping of items. All products must be returned in original, unopened and sealed condition. HempXtra does not accept returns of any personal care items. *All Sales Are Final. *No Refunds or Exchanges *All HempXtra products are considered Final Sale merchandise. * Store Credit will only be issued by HempXtra upon the completion and approval of a return request.

Please Ship Returns To:

7025 NW 41st Street
Suite Z
Miami, Fl 33166